South East-based housing association, Mount Green, has awarded a new repairs and maintenance contract to Gilmartins worth nearly £15m.
The 10-year contract, which commenced 1 April 2022, will see Gilmartins provide responsive repairs, out-of-hours services and repairs to empty properties before they are re-let across Mount Green’s 1,600 homes.
Mount Green has been working over the last two years to overhaul its repairs and maintenance programme by redesigning a new approach, whilst also bolstering the size and expertise of its property services team.
A priority for Mount Green was appointing a repairs contractor that not only had the technical capability required but also shared its resident-centric approach to customer experience.
Following a robust tender process, Mount Green awarded the contract to Gilmartins based on its comprehensive bid, which included an enhanced service for its customers and delivery on its social value agenda.
The family-owned contractor delivers repairs and maintenance services for a number of other housing associations and local authorities, including Look Ahead, Origin Housing and Wokingham Borough Council.
Mount Green’s assistant director of property services, Craig Humphrey, said: “Our focus has been to ensure we are delivering an efficient repairs service coupled with targeted planned works. We are pleased to be working with Gilmartins and this new long-term partnership is an important step in our journey.
“Throughout the procurement process, Gilmartins demonstrated that they not only share our vison and values but are also passionate about delivering a high-quality service and the best possible experience to our residents”.
Dean Bradley, Managing Director, said: “We are delighted to be working in partnership with Mount Green and excited to be delivering services to its residents.
“Our business is built on long-term, mutually beneficial relationships with clients, customers and suppliers providing a personal service which delivers the highest levels of customer care – in line with our core values. We have a dedicated team exploring alongside Mount Green’s team how we can add further social value to the communities we serve.”