UK Police Forces Utilize Content Guru’s storm® Emergency Services Platform to Set the Standard in Latest Police 999 Performance Report


Bracknell-based Content Guru has today demonstrated its growing momentum within the UK emergency services sector.

In the past year Content Guru, working alongside integration partners, has been awarded key contracts with two of the largest forces in the south east and a national special police force. They join the UK’s second-largest force in leveraging the benefits of its storm ESP solution.

The two forces that deployed storm ESP in October 2023 have experienced a tangible impact, which was highlighted in the latest UK-wide Police 999 Performance Report. The report, which is updated monthly, analyses the time taken to answer 999 calls, and placed one force at the top of the rankings with 95.4% of calls answered within 10 seconds in February 2024, and the other followed closely in second place with 94.3% of calls answered within the target timeframe. The report also revealed that on average the force that topped the rankings answered calls in under six seconds in February 2024, compared with 16.54 seconds in October 2023. Meanwhile, the force in second place answered calls in an average of 7.44 seconds, compared to 13.05 seconds in October, with its use of storm ESP a major contributing factor.

Furthermore, storm ESP provides a solid foundation for future planned AI developments. All police forces in the UK also use storm ESP as part of the Home Office’s National Casualty Bureau Service, which provides a single point of contact during major disasters and other critical situations.

“To meet modern regulatory and citizen demands, forces require solutions that grow with them and adapt quickly to changes” explained Martin Taylor, Co-Founder and Deputy CEO at Content Guru. “Forces using storm ESP have seen an immediate positive impact, with the platform supporting a dramatic reduction in call wait times. As well as delivering the ability to provide highly reliable, scalable, always-on communications storm ESP allows citizens to contact police forces at any time, through any channel. We look forward to supporting our growing blue-light customer base as these organisations modernise and improve their communications with the public.”

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