Utilita Energy joins forces with award-winning Settld’s tech to streamline bereavement customer care
Utilita Energy signs up to online bereavement service Settld to improve care for customers and relatives of those who have...
Customer Service
5 Ways GenAI Powers The Travel Experiences Of The Future
Written by Matthew Biboud-Lubeck, Vice President EMEA, Amperity The digital world has permanently changed the relationship between travel brands and...
Want to use Gen AI for great customer experience? Expert reveals all
Written by Joyce Gordon, Head of Generative AI, Amperity In the customer experience landscape, the fervour surrounding generative AI has reached...
The Key To CSAT Is To Practise What You Preach
CSAT is short for ‘customer satisfaction’ and is a key performance indicator that tracks how satisfied customers are with your...
“Right Against Might Looks to Empower People, Helping Them to Fight Back”
A NEWLY formed creative dispute resolution service has vowed to hold the biggest businesses and organisations to account on behalf...
Harrods adopts new holistic 360-degree view of the customer to increase engagement, retention, and spend.
The world’s leading luxury department store, Harrods, has completed of an ambitious 18-month project, led by KPS, to elevate customer...
How to make Customer Service Greener
Quite rightly environmental, social and governance (ESG) concerns have been moving up the business agenda in recent years, with recent...
Strike-mare before Christmas – 2022 to be remembered as the year businesses failed on customer experience.
Infinity, the global call intelligence and speech analytics platform, can today reveal the shocking data trends that have shaped customer...
National lawn care giant sows seeds for future growth with post-pandemic vision
A GIANT of the lawn care industry is sowing the seeds of future growth with plans to expand further post-pandemic....
Shocking consumer statistics every UK brand should know
Written by Nick Watson, VP Client Success EMEA, Cheetah Digital Whether due to the rise of e-commerce, the disruptions of the...